“Once you gather all your information, it’s time to put it into a series of action plans so that the process improvements are given ownership. Organize your final report or presentation into the following sections:
- Who you questioned
- When they were questioned
- How they were questioned (individual interview, group session, questionnaire, and so on)
- Findings and Conclusions
“The recommendations should be in the form of a Rescue Process Improvement Action Plan. This plan should include a simple project charter and a project plan that delineates the process improvements deliverables to be produced, accepted, and implemented. This last step (Action) is needed to ensure that the good things identified are formally defined and installed back into the rescue process. Make sure the final report or presentation is given to the owners of your technical, management, and rescue processes so the improvements can be assimilated into these appropriate processes, respectively.”
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