"Deployment is what all the previous steps are about. The process here is to get the solution into a production status and then to start with the cleanup work or the next phase. Set expectations here by reinforcing that there will be cleanup involved. Critical deliverables include the following:
- Training for users affected by the deployment.
- Ensuring that infrastructure is in place.
- Security lockdown.
- Availability of 24/7 contact numbers for users, developers, and anyone else affected by the solution. Publication of help desk contact information.
- A universal message that summarizes the deployment activities in memo form.
- A ticket system to record the results, which have been demoted to a 'major' priority."
"Chances are that there is an issue log that contains a number of critical issues, along with all the others. There should be no showstoppers in the list at this point. Signoffs are not guaranteed, so you may need to negotiate what needs to be changed, updated, or postponed in order to continue."
The above is an excerpt from a book written by Sanjiv Purba and Joseph Zucchero, published by McGraw-Hill/Osborne, 2100 Powell Street, 10th Floor, Emeryville, California 94608 U.S.A. Sanjiv has over 20 years of experience managing large projects and many years engaged in rescuing ailing projects.