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Relationship Management

"Every person added to a project geometrically increases the number of human relationships. The figure below shows these relationships. Starting with Person a and Person b, there is one relationship identified by the line marked A. Adding Person c adds the two additional relationships identified as B, for a total of three relationships. Adding the fourth person adds the relationships marked C, for a total of six relationships."
"Each of these team members is, of course, a unique individual that can bond or clash on any number of different personality characteristics. They also need to be true to their own core values."

Key Relationships


Key Relationship Groups

"The figure below shows the key relationship groups that are important contributors to a project rescue initiative. This assumes that all the team members are competent in their roles; otherwise, they should be removed from the project or be closely mentored. Members of these groups are all important for salvaging the project. The rescue initiative cannot be successful without all of them. Let's talk briefly about each of these roles."
Key Groups
"There may be lots of different individual resources in the project team, but for the purposes of a rescue initiative, several key groups that collectively form the extended project team can be labeled as shown in the figure above and defined next:
  • Rescue manager  An external project manager that is experienced in rescuing troubled projects. 'External' could mean external to the organization or external to the project being rescued. The rescue manager could also be the original project manager, no with a mandate to save the project. This would require a fresh start with the executive sponsor to forget about allocating blame for the previous problems. This role concludes with a successful project rescue.
  • Executive sponsors  One or more executives (usually one) who own the project rescources and the project results. They typically own the budget for the project. They report to senior executives in the organization.
  • Team  Includes all the roles and responsibilities that are not included in one of the other groups. This usually includes all the people doing the hands-on work to complete the project deliverables.
  • Project management  The members of the project team who are responsible for managing the other resources. Members of this group may remain on the project after the rescue is complete. They report to the rescue manager for the duration of the rescue, even if informally. The rescue manager would not normally have any direct power over their long-term compensation or promotion, but will have influence.
  • Stakeholders  A group of business owners that is affected by the results of the project. Stakeholders may be providing some portion of the project budget. The users of the solution being built generally report to these stakeholders.
  • Third parties  Anyone involved in the project that is not employed full time by the organization. This includes vendors that provide hardware, software, and tools. It also includes companies that may be providing resources for the project initiative. Increasingly, it includes offshore companies that play a key role in delivering processes or products for the initative to be successful."