Problem Description
| Considerations
| Suggested Questions
|
Untimely
| User training that is provided too early in a project will be forgotten. User training provided too late in the process may result in negative perceptions about what the project is trying to achieve.
| Who needs to be trained? When do they need to be trained?
|
Too high level
| High level training needs to be augmented with separate, very detailed training courses. Training that has a half day overview, along with several multiday courses on different topics can be considered.
| Who's on the list to be trained? What do the users need to understand about the project scope and objectives, in order to perform their own jobs effectively? What do they need to understand in order to do their jobs?
|
Inappropriate audience
| Everyone in the organization does not require the same type of training. Create separate training courses to support different roles in the organization.
| Which departments need the training? Are there groups that do not require the training?
|
Not enough
| Do not assume that one or two courses is going to be enough.
| How deep do we need to go in the training? For whom?
|
No refreshers
| One-time training may not be enough. Give employees access to training materials so that they can retake courses according to their own needs. Training materials should be offered over an intranet for easy access.
| How can employees retake the training at some later date?
|
Missing something
| This involves incomplete training courses that do not provide sufficient information on what the project is trying to achieve. Provide access to Help desks, coaches, and mentors to deal with these situations.
| What happens if the training has not answered my questions?
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