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"The critical skills in this phase include the following:

  • Document gathering  Locating documents in the organizations (for example, intranet repositories) and knowing  who to get them from (for example, from people who have left the team and kept personal files).
  • Interviewing  Setting up an interview, running an interview, building cooperation and consensus. Recognizing when you are hearing the truth, double checking answers, separating personal objectives and agendas among the interviewees.
  • Listening skills  Listening without making or at least sharing judgments. Building rapport so that interviewees will want to share information with you."

"In this phase, you are likely to find some of the following emotions:

  • Anger  People don't like to be wrong.
  • Fear  Recognition that the project is spiraling out of control and personal livelihood is at stake.
  • Frustration  Enough progress is not being made. Additional feelings of trying to find someone to blame for the project failings.
  • Desperation  This can quickly turn into enlightenment. Willingness to cooperate fully so as not to be associated with a project disaster."

The Assessment phase is further broken down into 5 sub-phases:
1.1  Review project documentation
1.2  Interview stakeholders
1.3  Interview project team members
1.4  Review project history
1.5  Examine work done

The next steps in the rescue process are:
2.1 Diagnose the Situation
2.2 Manage the Risks
2.3 Draft and Administer the Questionnaire

The above is an excerpt from a book written by Sanjiv Purba and Joseph Zucchero, published by McGraw-Hill/Osborne, 2100 Powell Street, 10th Floor, Emeryville, California 94608 U.S.A. Sanjiv has over 20 years of experience managing large projects and many years engaged in rescuing ailing projects.