More and more IT organizations are changing from a technology focus to a service-centric one. The purpose is to transform IT into a trusted service provider that supports a business in achieving its goals. However, this is a long journey with many successes and failures. IT Service management skills are in constant demand to assist in the transformation.
This program provides a comprehensive study of planning, designing, implementing, and delivering IT services. Its contents are based on ITIL®, the industry best practice IT Service Management framework. Benefits, challenges, and risks of adopting ITSM will be analyzed, supplemented with case studies and practical experience sharing by the instructor.
The program is designed for IT and business professionals who desire to learn IT service management practices systematically through the entire life cycle of an IT service. As part of the program, students will be prepared for writing the ITIL Foundation Certificate Exam. This globally recognized Certificate is considered a prerequisite for career advancement in the IT industry.
Key Modules are:
- IT Service Management Foundations
- IT Service Management in Practices
- ITIL® Foundation Exam Preparation
Click here for more information on all levels of ITIL Certifications.